2/18/2022 0 Comments Fabolous make me better responseIf you receive an email from an angry or upset customer, explain that their satisfaction is important to the company and that you'd like another opportunity to better serve them. If you have questions about the replacement sweatshirt, please send us another message. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you. Otherwise, you may return the sweatshirt and we will refund the shipping. If you would like, please keep the item you have already received from us. We would like to make this right by sending you another sweatshirt in the color that you had ordered. I understand your frustration and have notified the appropriate department of this mistake. I am sorry to hear that the sweatshirt we sent you was not in the color you ordered. After apologizing and offering a solution, invite the customer to initiate further discussion. When writing a customer email response to a complaint, address the customer and acknowledge their problem. Receiving a complaint gives you an opportunity to exceed expectations and satisfy the customer. When a customer emails with a complaint about your product or service, it is important to address their problem and offer a solution in a timely manner. The following are different types of customer email responses with samples: Customer complaint response
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